Assertive Communication Skills

Assertiveness Skills & Techniques: What is assertiveness? Assertiveness is a way of expressing oneself confidently and calmly, while still respecting the rights of others. When you are assertive you take responsibility for your own actions without being aggressive or passive. Developing Assertiveness Skills 1. Knowledge about Assertiveness: The first step is to become aware of…

Skills for Leadership

Introduction to Leadership Skills Taking the leap into management positions can be a daunting challenge, but flourishing as a leader is significantly more complex. Consequently this tutorial in Leadership has been designed to help existing or aspiring managers to transition successfully. We will be immersed in the key principles of leadership, motivation, self-awareness, emotional intelligence, teamwork, stakeholder…

Management Basics

What is Management? Management is the process of getting people together to accomplish desired goals and objectives. It is a learned skill, not a talent. What do Managers do? Managers plan, direct and coordinate all functions related to producing goods or services in an organization. They determine policies and provide direction for companies, government agencies,…

Emotional Intelligence Defined

What is Emotional Intelligence? The term Emotional Intelligence refers to the ability of individuals to understand their emotions, as well as their own strengths and limitations. Emotional intelligence is defined as an individual’s capacity for recognizing his or her own emotions and those of others, discerning among different feelings and label them appropriately, using emotional…

End of content

End of content