What is Emotional Intelligence? The term Emotional Intelligence refers to the ability of individuals to understand their emotions, as well as their own strengths and limitations. Emotional intelligence is defined as an individual’s capacity for recognizing his or her own emotions and those of others, discerning among different feelings and label them appropriately, using emotional…
Introduction T he way a person deals with a customer influences their impression of a company or organization they are working for. Every time a potential customer interacts with an employee, they form an impression of the company. This is why it is important that every single person that works at a company, no matter…
Do you need to make a point in some way or the other but find yourself ending up chasing your own tail? Have some of your attempts at influencing people fallen flat on their face? If so, you may be lacking some basic skills in persuasion. Don’t worry; it’s not hard to learn the basics…